Chipotle has been under scrutiny by customers who accuse the chain of skimping out on portion sizes.
A new trend even emerged on social media, where customers will film themselves ordering at the fast-casual chain to encourage Chipotle employees to give them fuller bowls.
Related: Chipotle’s Robots Can Make Almost 200 Burrito Bowls an Hour
Now, a group of Wells Fargo analysts decided to settle the debate — by ordering 75 of the same bowls at eight different NYC Chipotle locations.
Incredible work by the Wells Fargo analyst who ordered the same burrito bowl 75 times at eight different Chipotles in NYC to prove the portion size inconsistency ? pic.twitter.com/gUHPhgY7Pw
— Tanay Jaipuria (@tanayj) June 27, 2024
Led by analyst Zachary Fadem, the group of finance professionals ordered 75 bowls of white rice, black beans, chicken, pico de gallo, cheese, and lettuce.
Surprising no one, the results showed that portion size and weight of the bowls varied significantly.
The median weight of the bowls was 21.5 ounces. Some locations offered the bowl at a hefty 27 ounces while another only came in at 14 ounces — all from the same menu and prepared in the same way.
“Consistency varied widely, w/ some locations serving bowls that weigh ~33% more than other locations (on equivalent orders); and the heaviest digital/in-store bowls weighing 87%/47% more vs the lightest,” Fadem reported. “While throughput is improving, order consistency remains an opportunity.”
In May, Chipotle CEO Brian Niccol denied that portion sizes had gotten smaller during an interview with Fortune.
“The portions have not gotten smaller,” Niccol said assuredly. “We always want to give people big portions that get them excited about the food.”
Related: Chipotle Rolls Out New Perks to Attract Gen Z Workers
Chipotle had a strong Q1 2024, with total revenue reaching $2.7 billion, a 14% increase from the same time last year. The chain also opened 47 new restaurants in the quarter.
Chipotle did not immediately respond to Entrepreneur’s request for comment regarding portion size variability.
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