A woman returned a $499.99 queen mattress to Costco five years after buying it, without a receipt — and Costco accepted the mattress under its generous return policy.
In a TikTok liked almost 20,000 times, @purrfectreads showed how she and her partner wheeled their five-year-old mattress to Costco’s return center and received $414.95 back in a Costco gift card. Even though they didn’t have a receipt, Costco looked up the purchase on their account and found it in their account history.
Related: A Woman Is Going Viral for Returning Her Couch to Costco 2 Years After Buying It: ‘We Just Don’t Like the Color Anymore.’
The couple said that the mattress was uncomfortable and sunk too much as their reasons for bringing it back.
“I was so nervous,” @purrfectreads wrote.
@purrfectreads Desperate times comes for desperate measures ? we decided to try the theory on can you return stuff thats been more than couple years at costco and without a receipt and well it work ? #costcotiktok #costcoreturn#costco #kingbed #noshame #savingmoney ♬ HOOLIGANG – Joey Valence & Brae
The couple used the refund to buy a new king mattress. They ended up paying $300 for a king bed on top of the gift cards.
This TikToker isn’t the first to return a product to Costco years after buying it, and also not the first to go viral.
In January, Costco member Jackie Nguyen shared with over two million viewers that she returned a couch she had owned for two and a half years to Costco — without a receipt. She got a full refund for the couch.
Related: Costco Increases Membership Fees Days After Announcing Hourly Employees Are Getting a Raise
Costco’s return policy states that the company “will refund your purchase price” with a few exceptions on products like electronics, diamonds, gold bars, and gift cards.
That’s not to say that Costco doesn’t have consequences for years-old returns. Members who abuse the return policy could see their membership revoked.
Costco did not immediately respond to Entrepreneur‘s request for comment.
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